Terms and Conditions
1 GENERAL
1. BC Lifestyle Austria GmbH, with registered office at Hirzingerweg 28, 6380 Sankt Johann in Tirol in Austria, Managing Director Ms. Marinella Colino office@the-g.eu (hereinafter referred to as "BC Lifestyle Austria GmbH" or "we"), operates an online shop (hereinafter referred to as "website") at the internet address www.g4lifeclo.com. All orders that you place via this website and our deliveries and services are subject exclusively to the version of the following general terms and conditions that apply at the time of the order. Unless we have agreed to their application in writing, we do not recognize any deviating terms and conditions of the customer.
2. Only consumers can order from the online shop. Resellers, dealers or intermediaries are expressly not authorized to purchase. Goods are only sold to consumers in quantities and assortments that are usually purchased by consumers.
2 RIGHT TO RETURN GOODS
1. You can return the goods received within two weeks without giving any reason using the instructions under Shipping and Returns. This period begins on the day after receipt of the goods and information about the return, but not before we have fulfilled our information obligations under Article 312g Paragraph 1 Sentence 1 of the German Civil Code in conjunction with Article 246 Paragraph 3 of the Introductory Act to the German Civil Code. Only goods that cannot be packaged (e.g. goods with awkward shapes) may be returned upon written request, e.g. by letter, fax or email, for the return of the goods. This period is met provided the goods are sent on time. All goods are returned at your expense and risk.
We ask that within the European Union and Switzerland the request for return of the goods be made in writing, e.g. by letter, fax or e-mail.
A request for return of the goods should be addressed to:
BC Lifestyle Austria GmbH
Hirzingerweg 28
6380 St. Johann in Tirol
AUSTRIA
office@the-g.eu
www.g4lifeclo.com
The goods are to be sent to:
BC Lifestyle Austria GmbH
Hirzingerweg 28
6380 St. Johann
AUSTRIA
2. You will find all the documents that will help you with the return under Shipping and Returns on this portal. The goods must be returned to our warehouse in Austria. You are obliged to bear all costs incurred such as customs, return shipping, etc. if the goods have been mishandled.
3. The costs can only be refunded once BC Lifestyle Austria GmbH has received the customer’s complete order with all tags in its original condition and packaging.
3 CONSEQUENCES OF RETURN
1. Should the goods be returned properly, both parties are obliged to return the services received or provided (eg benefits of use). Should you not be able to return or restore the goods, services or uses received (eg benefits of use) or only partially, or only in a deteriorated condition, you must compensate us for their value. You are only obliged to compensate us for the deterioration or to refund the value acquired through use if this use or deterioration is the result of treatment that goes beyond a verification of the properties of the product and its functioning. You are not obliged to compensate us for the deterioration that results from simply using the product in the correct way. You may only refund the value acquired through use if you have used the product in a way that goes beyond a verification of the qualities of the product and its functioning. "A verification of the qualities of the product and its functioning" includes testing and trying out the goods in question, as is the case, for example, with a professional. B. is possible and usual in a shop.
Payment obligations must be fulfilled within 30 days. This period begins for you when you return the goods or request that they can be returned, and for us when they are received.
2. Your credit card will be charged when the item is shipped. Refund will be credited when the item is returned, but possible currency losses will not be refunded.
3. Please contact our service team by email at office@the-g.eu if you have any questions.
4 CONTRACT FORMATION
1. A contract between you and BC Lifestyle Austria GmbH only exists when we have sent the ordered goods to you. You have made us a binding offer to conclude the contract with you by sending us an order entered on our website. We will execute the order as soon as you have entered all the data requested during the ordering process and finally confirmed the order by pressing the "Please order and buy" button.
2. The BC Lifestyle Austria GmbH is entitled to refuse your order without giving reasons.
5 IMPORTANT INFORMATION
1. The The goods offered on www.g4lifeclo.com are presented in the form of digital photographs of the actual products. The images of the items on the website are for illustration purposes only. Although we try to display colors as accurately as possible, we cannot guarantee that your screen will display them exactly as they appear. Minor differences between this representation and the appearance of the goods do not constitute a defect in the goods ordered.
2. We would like to point out that the Products shown on www.g4lifeclo.com may no longer be available or available at the time of the customer's visit and the corresponding prices may have changed. The prices offered are in euros, including VAT but excluding shipping costs.
3. The customer agrees to a possible partial delivery by the BC Lifestyle Austria GmbH with the order.
6 DELIVERY AND SHIPPING
1. The goods are delivered exclusively by DPD or DHL or UPS or FedX. The BC Lifestyle Austria GmbH bears the risk of transport to the customer. If the customer/recipient provides the shipping service provider with an alternative drop-off location, the transport risk for the package is transferred to the customer/recipient after delivery to the drop-off location.
2. The goods will be ready for shipment approximately by the third day after your order. Unless otherwise agreed, delivery will be made from the warehouse to the delivery address provided by the customer. Please note that the customer will be charged for all import taxes, customs duties and handling fees, which vary in each country.
7 PAYMENT
The BC Lifestyle Austria GmbH can offer the customer the payment methods shown under Payment Methods
The customer is obliged to pay all applicable transfer costs or bank fees.
All credits for returned goods that were paid for at the time of ordering will be transferred back to your bank account or credit card account. We therefore ask you to provide us with the relevant details when returning the goods. All other payments will be refunded using the relevant payment method (PayPal, credit card).
Procedure for payment by credit card:
The BC Lifestyle Austria GmbH has a security coding for data with SSL connection (Secure Socket Layer). This coding method protects your credit card data from interception and manipulation during transmission. Unauthorized persons cannot therefore read this data during transmission over the Internet. The goods will be delivered as soon as the bank or credit card company has confirmed that the payment has been made.
With the exception of undisputed or legally established counterclaims, the buyer's right to withhold or refuse performance is excluded in relationships between business people.
8 Transfer of risk
If the customer is an entrepreneur, the risk of accidental loss and accidental deterioration of the goods shall pass to the buyer upon handover, or in the case of a sale by dispatch, upon delivery of the goods to the forwarding agent, the carrier or the person or institution otherwise designated to carry out the dispatch.
If the customer is a consumer, the risk of accidental loss or accidental deterioration of the item sold shall only pass to the buyer upon delivery of the item, even in the case of a sale by dispatch.
Delivery shall be deemed to have taken place if the buyer is in default of acceptance.
9 RESERVATION OF TITLE
The delivered goods remain the property of the company until full payment has been made.
In the case of customers who are entrepreneurs, the company reserves ownership until all claims to which we are entitled from the business relationship with the buyer for any legal reason have been settled.
The customer is obliged to notify the company immediately of any seizure or other impairment of the reserved goods by third parties.
10 WARRANTY
The customer’s warranty rights and the company’s liability are governed by statutory provisions.
11 DATA PROTECTION
The BC Lifestyle Austria GmbH stores and processes all customer data exclusively in accordance with the relevant data protection laws. In particular, personal data is only collected to process an order for goods or, if you have given your express consent, also for marketing measures of the BC Lifestyle Austria GmbH , such as when sending newsletters. We will not keep personal data longer than necessary. We will not pass on personal data to third parties. Excluded from this provision are the service partners of BC Lifestyle Austria GmbH , which require and require the transmission of data in order to process the order. In such cases, however, the amount of data transferred is limited to the minimum required.
12 FINAL PROVISIONS, JURISDICTION, SEVERABILITY CLAUSE
German law applies to the legal relationship between the customer and the company, excluding the UN Convention on Contracts for the International Sale of Goods. If the provisions of the state in which a customer, who is a consumer, has his or her habitual residence, provide for consumer protection that does not exist under German law, these provisions apply to the legal relationship between this customer and the company.
If the customer is a merchant, the exclusive place of jurisdiction for all disputes arising from this contract is Düsseldorf. The same applies if the customer is an entrepreneur and has no general place of jurisdiction in Germany or if the customer's place of residence or habitual abode is not known at the time the action is brought.
The company is not obliged to participate in a dispute resolution procedure before a consumer arbitration board, nor does the company offer participation in such a procedure.
Should individual provisions of these General Terms and Conditions be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions.
Contracts can be concluded in German or English.
B. Customer information
1. Information about the identity of the seller
The operator of the website, contractual partner and provider of this website is
BC Lifestyle Austria GmbH
Hirzingerweg 28
6380 St. Johann in Tirol
AUSTRIA
Managing Director: Marinella Bucher Colino
Email: office@the-g.eu
Internet: www.g4lifeclo.com
Company registration number: FN 602761 p
VAT identification number: ATU79355528
2. Information on the statutory right of withdrawal for consumers
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.
To exercise your right of withdrawal, you must
BC Lifestyle Austria GmbH
Hirzingerweg 28
6380 St. Johann in Tirol
AUSTRIA
Email: office@the-g.eu
by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. In the case of goods which, due to their nature, can normally be returned by post (including parcel services), we may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods promptly and in any event no later than fourteen days from the day on which you
inform us of the cancellation of this contract,
BC Lifestyle Austria GmbH
Hirzingerweg 28
6380 St. Johann in Tirol
AUSTRIA
to return or hand over the goods. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
3. Information on the essential characteristics of the goods
The essential characteristics of the goods can be found in the respective product descriptions of the products listed.
4. Information on the conclusion of the contract
If you place an order via our website, the contract is concluded in accordance with Section 2 of our General Terms and Conditions.
5. Information on payment and delivery
Our payment and delivery conditions can be found above in our General Terms and Conditions.
6. Information about technical steps leading to the conclusion of the contract
A purchase contract is concluded through offer and acceptance.
You can place an order via our website by placing a selected product in the shopping cart. To do this, you can click the "Add to cart" button on the product page. If you wish, you can then place additional products in the shopping cart in the same way.
After selecting the product or products, you can click on the "Shopping Cart" button. A new page will then open showing the previously selected contents of the shopping cart.
Directly from the shopping cart page, you have the option of clicking on the “Continue” button to continue shopping without registering as a customer, to open a new personal customer account, or to log in using an existing customer account.
After entering the data required for the order or after displaying the existing customer data, you have the option of specifying the shipping details and the payment method.
Using another button, you can check the information you have provided so far regarding the item, address, shipping method and payment method again.
Then click the "Buy" button and make an offer to purchase the item(s) you have selected.
Acceptance by us is subject to our General Terms and Conditions.
7.Information on storing the contract text
If you place an order via our website, we will save the contract text and, upon request, send it to you by email or post together with the General Terms and Conditions valid at the time the contract is concluded.
8. Information about the technical means to detect and eliminate input errors
Before you place your order, you can correct your entries at any time using the input devices you use (usually a keyboard and mouse). In addition, all entries are displayed again in an overview before you place your order, and can also be corrected there using the input devices you use.
Before submitting your order, you always have the option of cancelling the order process by closing your Internet browser.
9. Information on the languages available for the conclusion of the contract
German and English are available for the conclusion and execution of the contract as well as for customer service.
10. Information on statutory liability for defects in goods and customer service
Customers are entitled to the statutory liability for defects in goods.
If you have any questions about our products, you can contact our customer service at +49 173 6883539.
There are no costs for customer service beyond the usual connection charges.
You can reach us by phone on working days from 9:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 5:00 p.m.
11. Information on data protection
Our data protection practices are in line with the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). For detailed information, please refer to our separate data protection declaration.
12. EU Commission platform for online dispute resolution: https://ec.europa.eu/consumers/odr
We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
1. BC Lifestyle Austria GmbH, with registered office at Hirzingerweg 28, 6380 Sankt Johann in Tirol in Austria, Managing Director Ms. Marinella Colino office@the-g.eu (hereinafter referred to as "BC Lifestyle Austria GmbH" or "we"), operates an online shop (hereinafter referred to as "website") at the internet address www.g4lifeclo.com. All orders that you place via this website and our deliveries and services are subject exclusively to the version of the following general terms and conditions that apply at the time of the order. Unless we have agreed to their application in writing, we do not recognize any deviating terms and conditions of the customer.
2. Only consumers can order from the online shop. Resellers, dealers or intermediaries are expressly not authorized to purchase. Goods are only sold to consumers in quantities and assortments that are usually purchased by consumers.
2 RIGHT TO RETURN GOODS
1. You can return the goods received within two weeks without giving any reason using the instructions under Shipping and Returns. This period begins on the day after receipt of the goods and information about the return, but not before we have fulfilled our information obligations under Article 312g Paragraph 1 Sentence 1 of the German Civil Code in conjunction with Article 246 Paragraph 3 of the Introductory Act to the German Civil Code. Only goods that cannot be packaged (e.g. goods with awkward shapes) may be returned upon written request, e.g. by letter, fax or email, for the return of the goods. This period is met provided the goods are sent on time. All goods are returned at your expense and risk.
We ask that within the European Union and Switzerland the request for return of the goods be made in writing, e.g. by letter, fax or e-mail.
A request for return of the goods should be addressed to:
BC Lifestyle Austria GmbH
Hirzingerweg 28
6380 St. Johann in Tirol
AUSTRIA
office@the-g.eu
www.g4lifeclo.com
The goods are to be sent to:
BC Lifestyle Austria GmbH
Hirzingerweg 28
6380 St. Johann
AUSTRIA
2. You will find all the documents that will help you with the return under Shipping and Returns on this portal. The goods must be returned to our warehouse in Austria. You are obliged to bear all costs incurred such as customs, return shipping, etc. if the goods have been mishandled.
3. The costs can only be refunded once BC Lifestyle Austria GmbH has received the customer’s complete order with all tags in its original condition and packaging.
3 CONSEQUENCES OF RETURN
1. Should the goods be returned properly, both parties are obliged to return the services received or provided (eg benefits of use). Should you not be able to return or restore the goods, services or uses received (eg benefits of use) or only partially, or only in a deteriorated condition, you must compensate us for their value. You are only obliged to compensate us for the deterioration or to refund the value acquired through use if this use or deterioration is the result of treatment that goes beyond a verification of the properties of the product and its functioning. You are not obliged to compensate us for the deterioration that results from simply using the product in the correct way. You may only refund the value acquired through use if you have used the product in a way that goes beyond a verification of the qualities of the product and its functioning. "A verification of the qualities of the product and its functioning" includes testing and trying out the goods in question, as is the case, for example, with a professional. B. is possible and usual in a shop.
Payment obligations must be fulfilled within 30 days. This period begins for you when you return the goods or request that they can be returned, and for us when they are received.
2. Your credit card will be charged when the item is shipped. Refund will be credited when the item is returned, but possible currency losses will not be refunded.
3. Please contact our service team by email at office@the-g.eu if you have any questions.
4 CONTRACT FORMATION
1. A contract between you and BC Lifestyle Austria GmbH only exists when we have sent the ordered goods to you. You have made us a binding offer to conclude the contract with you by sending us an order entered on our website. We will execute the order as soon as you have entered all the data requested during the ordering process and finally confirmed the order by pressing the "Please order and buy" button.
2. The BC Lifestyle Austria GmbH is entitled to refuse your order without giving reasons.
5 IMPORTANT INFORMATION
1. The The goods offered on www.g4lifeclo.com are presented in the form of digital photographs of the actual products. The images of the items on the website are for illustration purposes only. Although we try to display colors as accurately as possible, we cannot guarantee that your screen will display them exactly as they appear. Minor differences between this representation and the appearance of the goods do not constitute a defect in the goods ordered.
2. We would like to point out that the Products shown on www.g4lifeclo.com may no longer be available or available at the time of the customer's visit and the corresponding prices may have changed. The prices offered are in euros, including VAT but excluding shipping costs.
3. The customer agrees to a possible partial delivery by the BC Lifestyle Austria GmbH with the order.
6 DELIVERY AND SHIPPING
1. The goods are delivered exclusively by DPD or DHL or UPS or FedX. The BC Lifestyle Austria GmbH bears the risk of transport to the customer. If the customer/recipient provides the shipping service provider with an alternative drop-off location, the transport risk for the package is transferred to the customer/recipient after delivery to the drop-off location.
2. The goods will be ready for shipment approximately by the third day after your order. Unless otherwise agreed, delivery will be made from the warehouse to the delivery address provided by the customer. Please note that the customer will be charged for all import taxes, customs duties and handling fees, which vary in each country.
7 PAYMENT
The BC Lifestyle Austria GmbH can offer the customer the payment methods shown under Payment Methods
The customer is obliged to pay all applicable transfer costs or bank fees.
All credits for returned goods that were paid for at the time of ordering will be transferred back to your bank account or credit card account. We therefore ask you to provide us with the relevant details when returning the goods. All other payments will be refunded using the relevant payment method (PayPal, credit card).
Procedure for payment by credit card:
The BC Lifestyle Austria GmbH has a security coding for data with SSL connection (Secure Socket Layer). This coding method protects your credit card data from interception and manipulation during transmission. Unauthorized persons cannot therefore read this data during transmission over the Internet. The goods will be delivered as soon as the bank or credit card company has confirmed that the payment has been made.
With the exception of undisputed or legally established counterclaims, the buyer's right to withhold or refuse performance is excluded in relationships between business people.
8 Transfer of risk
If the customer is an entrepreneur, the risk of accidental loss and accidental deterioration of the goods shall pass to the buyer upon handover, or in the case of a sale by dispatch, upon delivery of the goods to the forwarding agent, the carrier or the person or institution otherwise designated to carry out the dispatch.
If the customer is a consumer, the risk of accidental loss or accidental deterioration of the item sold shall only pass to the buyer upon delivery of the item, even in the case of a sale by dispatch.
Delivery shall be deemed to have taken place if the buyer is in default of acceptance.
9 RESERVATION OF TITLE
The delivered goods remain the property of the company until full payment has been made.
In the case of customers who are entrepreneurs, the company reserves ownership until all claims to which we are entitled from the business relationship with the buyer for any legal reason have been settled.
The customer is obliged to notify the company immediately of any seizure or other impairment of the reserved goods by third parties.
10 WARRANTY
The customer’s warranty rights and the company’s liability are governed by statutory provisions.
11 DATA PROTECTION
The BC Lifestyle Austria GmbH stores and processes all customer data exclusively in accordance with the relevant data protection laws. In particular, personal data is only collected to process an order for goods or, if you have given your express consent, also for marketing measures of the BC Lifestyle Austria GmbH , such as when sending newsletters. We will not keep personal data longer than necessary. We will not pass on personal data to third parties. Excluded from this provision are the service partners of BC Lifestyle Austria GmbH , which require and require the transmission of data in order to process the order. In such cases, however, the amount of data transferred is limited to the minimum required.
12 FINAL PROVISIONS, JURISDICTION, SEVERABILITY CLAUSE
German law applies to the legal relationship between the customer and the company, excluding the UN Convention on Contracts for the International Sale of Goods. If the provisions of the state in which a customer, who is a consumer, has his or her habitual residence, provide for consumer protection that does not exist under German law, these provisions apply to the legal relationship between this customer and the company.
If the customer is a merchant, the exclusive place of jurisdiction for all disputes arising from this contract is Düsseldorf. The same applies if the customer is an entrepreneur and has no general place of jurisdiction in Germany or if the customer's place of residence or habitual abode is not known at the time the action is brought.
The company is not obliged to participate in a dispute resolution procedure before a consumer arbitration board, nor does the company offer participation in such a procedure.
Should individual provisions of these General Terms and Conditions be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions.
Contracts can be concluded in German or English.
B. Customer information
1. Information about the identity of the seller
The operator of the website, contractual partner and provider of this website is
BC Lifestyle Austria GmbH
Hirzingerweg 28
6380 St. Johann in Tirol
AUSTRIA
Managing Director: Marinella Bucher Colino
Email: office@the-g.eu
Internet: www.g4lifeclo.com
Company registration number: FN 602761 p
VAT identification number: ATU79355528
2. Information on the statutory right of withdrawal for consumers
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.
To exercise your right of withdrawal, you must
BC Lifestyle Austria GmbH
Hirzingerweg 28
6380 St. Johann in Tirol
AUSTRIA
Email: office@the-g.eu
by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. In the case of goods which, due to their nature, can normally be returned by post (including parcel services), we may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods promptly and in any event no later than fourteen days from the day on which you
inform us of the cancellation of this contract,
BC Lifestyle Austria GmbH
Hirzingerweg 28
6380 St. Johann in Tirol
AUSTRIA
to return or hand over the goods. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
3. Information on the essential characteristics of the goods
The essential characteristics of the goods can be found in the respective product descriptions of the products listed.
4. Information on the conclusion of the contract
If you place an order via our website, the contract is concluded in accordance with Section 2 of our General Terms and Conditions.
5. Information on payment and delivery
Our payment and delivery conditions can be found above in our General Terms and Conditions.
6. Information about technical steps leading to the conclusion of the contract
A purchase contract is concluded through offer and acceptance.
You can place an order via our website by placing a selected product in the shopping cart. To do this, you can click the "Add to cart" button on the product page. If you wish, you can then place additional products in the shopping cart in the same way.
After selecting the product or products, you can click on the "Shopping Cart" button. A new page will then open showing the previously selected contents of the shopping cart.
Directly from the shopping cart page, you have the option of clicking on the “Continue” button to continue shopping without registering as a customer, to open a new personal customer account, or to log in using an existing customer account.
After entering the data required for the order or after displaying the existing customer data, you have the option of specifying the shipping details and the payment method.
Using another button, you can check the information you have provided so far regarding the item, address, shipping method and payment method again.
Then click the "Buy" button and make an offer to purchase the item(s) you have selected.
Acceptance by us is subject to our General Terms and Conditions.
7.Information on storing the contract text
If you place an order via our website, we will save the contract text and, upon request, send it to you by email or post together with the General Terms and Conditions valid at the time the contract is concluded.
8. Information about the technical means to detect and eliminate input errors
Before you place your order, you can correct your entries at any time using the input devices you use (usually a keyboard and mouse). In addition, all entries are displayed again in an overview before you place your order, and can also be corrected there using the input devices you use.
Before submitting your order, you always have the option of cancelling the order process by closing your Internet browser.
9. Information on the languages available for the conclusion of the contract
German and English are available for the conclusion and execution of the contract as well as for customer service.
10. Information on statutory liability for defects in goods and customer service
Customers are entitled to the statutory liability for defects in goods.
If you have any questions about our products, you can contact our customer service at +49 173 6883539.
There are no costs for customer service beyond the usual connection charges.
You can reach us by phone on working days from 9:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 5:00 p.m.
11. Information on data protection
Our data protection practices are in line with the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). For detailed information, please refer to our separate data protection declaration.
12. EU Commission platform for online dispute resolution: https://ec.europa.eu/consumers/odr
We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.